How to order from the Tirupati Bhel app

Open Tirupati Bhel

Open the Tirupati Bhel Android app, or visit the website and go to Home. The left menu also has Home, Cart, Login, and this How to order page. Home shows food categories and the customer care number +91 9420219898.

Browse a category or search for a dish

Tap a food category on Home to see its products. You can also tap the search icon in the header, type a dish name, and open the matching item. The microphone icon starts voice search. Every product shows its name and price. Prices are listed per 1 quantity, per 1 plate, or per 250 grams, depending on the item.

Add food to your cart

Tap the ADD button beside a product. The button changes to a minus sign, the quantity, and a plus sign. Tap plus to add more and minus to reduce the quantity. If the quantity becomes zero, that product leaves the cart. A badge on the Cart icon shows the total number of items.

Open the cart and tap Checkout

Open Cart from the bottom bar or from the left menu. Check each dish, its price, and its quantity. You can still change quantities here. The bottom bar shows the food total and how many items were added. Tap Checkout. If the cart is empty, the page says “Your Cart is Empty” and offers Shop now, which returns you to Home.

Log in or register

Checkout is available only after you sign in. On Login, enter your mobile number and password, then tap Login. New customers tap Register and enter name, mobile number, email address, password, and confirm password, then tap Sign Up. If you already have an account and cannot remember the password, open Forgot Password from the login screen.

Choose a delivery address

The next screen is Select Delivery Address. If you have saved addresses, tap Select Address on the one you want. To add one, tap Add New Address. Choose Home, Work, Hotel, or Other, then fill in:

• Exact location on the map
• Flat number or building name
• Road name or area name
• Nearby landmark, if you want to add one
• Pin code

Tap Save Address, then tap Select Address. You can also delete a saved address from this screen.

Review the order summary

Order Summary shows the dishes, subtotal, delivery charges, and grand total. Delivery is ₹50 for the first 2 km from the shop, then ₹15 for every extra kilometre. The page also shows the selected address and how many kilometres it is from the shop. Tap Change if you need a different address. When the bill looks right, tap Pay.

Pay and enter the transaction ID

On Payment, choose one option:

• Paytm / Google Pay. Pay the mobile number shown on the screen. Google Pay and Paytm are accepted.
• Scan to pay. Scan the QR code with your UPI app and complete the payment.

After the payment is done, type the transaction ID in the box and tap Continue. This ID is required so Tirupati Bhel can match your payment to the order. The thank-you screen then shows your Order ID. Payment verification can take a few minutes. After it is confirmed, the order is approved and prepared.

Track the order

Keep the Order ID shown on the thank-you page. Tap Track Order Now, or later open the left menu, go to My Profile, then My Orders, and open that order. The status changes as the shop works on it:

1. Pending — payment is waiting to be verified
2. Approved — payment is confirmed and the order is accepted
3. Packed — the food is packed
4. Dispatched — the order is out for delivery
5. Completed — the order has been delivered

An order can also be marked Cancelled or Rejected. The My Orders list shows the date, Order ID, status, and amount.